May 31, 2018
Thameslink compares poor service to Poundland chocolate
A rail firm that compared its poor service to chocolate from Poundland has been threatened with legal action by the discount chain. In response, Poundland retail director Austin Cooke said it had "No right to use our name to describe poor service". Thameslink had responded to a tweet from a passenger, called Kevin, who posted a picture of a departure board showing train cancellations. In response, Thameslink replied: "Very sorry Kevin. Appreciate at the moment the service is less Ferrero Rocher and more Poundland cooking chocolate." It prompted Mr Cooke to tweet Charles Horton, chief executive of Thameslink's parent firm Govia Thameslink Railway, stating that Poundland served eight million shoppers last week and has a "Pretty good idea about what great customer service is".
Make a complaint about Poundland by viewing their customer service contacts.