Jun 19, 2018
Apple fined for misleading customers in Australia
An Australian court has fined Apple A$9m for refusing to fix iPhones and iPads that had been serviced by third parties. When customers sought repairs, Apple denied some of them assistance because their devices had previously been fixed by a third party, the Australian Competition and Consumer Commission said. "The court declared the mere fact that an iPhone or iPad had been repaired by someone other than Apple did not, and could not, result in the consumer guarantees ceasing to apply," Commissioner Sarah Court said on Tuesday. The watchdog said Apple had contacted about 5,000 customers to compensate them for the error. In 2016, Apple was forced to issue a fix and apologise for error 53 after similar claims.
Related companies
Make a complaint about Apple by viewing their customer service contacts.
