Jul 10, 2018

PayPal told customer her death breached its rules

PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence. PayPal was informed of Mrs Durdle's death three weeks ago by her husband Howard Durdle. PayPal has told Mr Durdle that it is looking into this "As a priority", and has written off the debt in the meantime. "We apologise to Mr Durdle for the distress this letter has caused," a spokesman added. "I'm in a reasonable place at the moment - I've got quite a level head on my shoulders - and am quite capable of dealing with paperwork like this," Mr Durdle said.

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