Aug 15, 2018

Virgin Media broadband teams 'left holes in walls'

Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. The complaints left on social media often say that requests for calls or web chats with Virgin have gone unfulfilled. In one further case, a Twitter user complained that a broadband cable had been installed obtrusively in his garden - despite the fact that he was not a Virgin Media customer. Virgin Media has responded to these queries via social media, but some customers say damage to their homes is still awaiting repair. Complaints have been left on social media relating to similar problems caused by other broadband companies.

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