Sep 7, 2018
British Airways vows to compensate passengers after data breach
British Airways has vowed to compensate passengers affected by the theft of personal information from its website, as customers expressed anger over the company's response to the data breach. One Twitter user said he was "Shocked" that BA's call centre had not known about the hack when he contacted it, while another said it was "Disappointing" that they had found out about the breach from tweets and online news rather than from BA directly. BA emailed customers overnight - several hours after it announced the breach to the authorities - advising them to contact their bank "And follow their recommended advice". Since the breach happened after the introduction of the General Data Protection Regulation, if BA had not told the ICO within 72 hours it would have been liable for fines of up to 4 per cent of annual turnover or €20m. A spokesperson for the ICO said: "British Airways has made us aware of an incident and we are making enquiries." The National Crime Agency also said it had contacted BA, while the Financial Conduct Authority said it was examining the hack. In April, Delta Air Lines said one of its suppliers had been the victim of a data breach, while last week Air Canada said its mobile app had been breached, potentially affecting 20,000 people.
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