Sep 20, 2018

Three water companies warned by watchdog

Three water companies face greater scrutiny from the watchdog after posting poor customer service records. The annual complaints report by the Consumer Council for Water shows that nine out of 21 water companies in England and Wales reported an increase in calls from customers to resolve problems - known as "Unwanted" contacts. It said some water companies struggled with the disruption caused by the sudden thaw following March's bad weather. Bristol Water, Surrey-based SES Water and Southern Water are facing greater pressure from the watchdog for their relatively poor performance. "But water watchdog boss Tony Smith said:"Some water companies still have a lot to learn when it comes to communicating effectively with their customers and ensuring that when something goes wrong, they put it right quickly and with the minimum of fuss.

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