Sep 5, 2018
Uber to block low-rating riders in Australia and New Zealand
Uber is to block customers in Australia and New Zealand from its ride service if they have a low passenger rating. Riders rated four-out-of-five stars or lower will be banned for six months. Uber told the BBC that Australia and New Zealand had been identified as a place to bring in the rule after feedback form drivers. An Uber spokeswoman declined to be drawn on exactly how many of its 2.8 million users in Australia and New Zealand currently had ratings of below 4.0 - but conceded it was only "a few thousand". Susan Anderson, general director of Uber in Australia and New Zealand, said riders with a 4.0 rating or below would have received a number of one-star reviews from drivers.
Make a complaint about Uber by viewing their customer service contacts.