Oct 31, 2018

Apple Watch owners asked to return devices for repair after update glitch

Apple has pulled an update for its smartwatches after some owners complained the software had caused their devices to stop working. Apple said it intended to release a revised update soon. Chris Ball from Belfast said Apple Support had sent him a message saying: "I know it's hard to be without your Watch, but this is the only service method available for Watch. Even if you went to an Apple Retail Store or Apple Authorised Service Provider, we'd need to ship the Watch to a repair depot." "My Apple Watch is now completely useless, stuck on the Apple logo screen," he told the BBC. "So I have to wait, due to a problem Apple's software caused, meaning I have no watch." "Due to a small number of Apple Watch customers experiencing an issue while installing WatchOS 5.1 today, we've pulled back the software update as a precaution," Apple said in a statement.

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