Nov 13, 2018
Britain's worst and best online retailers named by Which?
Homebase runs Britain's worst online shop, according to a survey by consumer group Which? The group asked more than 10,000 Which? members to rate the most popular online shops based on experiences they had in the previous six months. Homebase, which is undergoing a restructuring that will involve 42 store closures, said in a statement: "Customer feedback is really important to us, and we are working hard to make changes online to provide great service when customers shop with us." "Harry Rose, editor of Which? Magazine, said:"The online shops with the happiest customers tend to be the ones that offer a personal service, quality items and deliver quickly and conveniently. "Where the big players are lacking, either with poor service or confusing websites, smaller more specialised online retailers have seized the opportunity to make their mark and give shoppers exactly what they want."
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