Feb 12, 2019
British Gas prepayment top-ups hit by IT fault
Customers have been struggling to top up their pay-as-you-go energy meters owing to a fault at British Gas. "Couldn't use the app or the website to try and top up and my gas is nearly depleted," said one on website Down Detector. On Twitter, customer Jody Greaves wrote: "Now just managed to top up after British Gas forced me into emergency. Absolute joke! 45 mins on phone." "A spokesman for Centrica, which owns British Gas, said:"Some of our customers have not been able to access their accounts with us due to maintenance of our systems. A report from energy regulator Ofgem last year suggested that British Gas was one of three suppliers with a much higher proportion of prepayment meters per head than the industry average.
Make a complaint about British Gas by viewing their customer service contacts.