May 29, 2019

Natwest most complained about bank for fraud claims

NatWest is the most complained about bank when it comes to handling fraud claims, a BBC probe has revealed. The Financial Ombudsman has seen a rise in complaints about NatWest, with it becoming the most complained about bank for fraud this year. In the last six months BBC Watchdog Live has had nearly twice as many complaints about how NatWest handles fraud cases compared to rivals. "Arun Chauhan, a lawyer and member of the Fraud Advisory Panel, told the programme;"There's a growing body of evidence that they're falling behind other banks and how they're dealing with fraud, now that's on two things. The bank said it now wanted to work with the BBC to review the cases of the customers who've contacted the show because they've been dissatisfied with the outcome of their fraud complaint.

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