Jul 10, 2019

Amazon Alexa-NHS partnership splits expert opinion

"The sensitive data holdings of a national healthcare provider like the NHS are a form of 'critical social infrastructure'," said Berlin-based tech expert Mathana Stender. NHS GP David Wrigley asked, among other things, whether the questions asked via Alexa would be encrypted and who would store any data relating to patient queries. Some have asked whether the NHS-Alexa partnership will allow Amazon to gather yet more data on how patients raise medical concerns. "Is Amazon training its algorithm... on NHS patients' queries?" asked data privacy campaigner Phil Booth. Amazon said that it would not sell products or make product recommendations based on the data collected as part of the NHS partnership.

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