Jul 18, 2019
'My $19 Uber ride cost 100 times that'
Uber passengers in the US have complained on Twitter after a "Glitch" meant they were charged 100 times more than advertised fares. Uber said the issue had been fixed quickly but declined to say how many of its passengers had been overcharged. One Uber user said the high cost of a short journey, $1,905 instead of $19.05, had led to her husband's card hitting its balance limit on his birthday. Many others reported the same issue with their fares and complained there was no direct way to report the problem to Uber. Mark Smith, social and operations director at the Washington Post, who was affected by the glitch, said one lesson to take from the experience was not to link a debit card to an Uber account.
Make a complaint about Uber by viewing their customer service contacts.