Aug 25, 2019

Anger at British Airways as strikes disrupt travel plans

As British Airways celebrated its 100th birthday at the weekend, passengers were venting their fury at the airline's handling of a planned walkout by pilots next month. Customers on Sunday were still struggling to contact the airline as they sought to rebook their cancelled flights. Members of the British Airline Pilots' Association, Balpa, which represents a majority of BA's pilots, confirmed on Friday that it plans to walk out on September 9, 10 and 27 after pay talks between the union and Britain's flag carrier broke down. The airline has not confirmed how many customers were wrongly sent the email but said those customers affected by the error were emailed within a few hours to clarify that their flights would go ahead as planned. The airline said it was making changes to its schedule but warned that it was likely that many of its customers would not be able to travel.

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