Aug 2, 2019
Apple and Google stop workers playing back voice recordings
Apple and Google are temporarily stopping workers listening to voice recordings captured by smart speakers and virtual assistants. Technology companies use staff to "Grade" voice recordings to improve their virtual assistants' accuracy rates in handling requests - and take steps to anonymise the source. The company added in the future users' voice recordings would not be included in the grading process unless they had chosen to opt in. Google said it had already stopped transcribing voice recordings and would continue to do so for at least three months. In June, Dave Limp - the executive in charge of Alexa - said only a "Tiny fraction of 1%" of voice recordings were ever listened to by humans.
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