Aug 7, 2019
IT failure affects thousands of British Airways passengers
Thousands of British Airways passengers suffered disruption on Wednesday as IT system problems affected dozens of flights at the airline's three London airports. The airline said it was using a manual back-up system to keep its flights operating but advised customers to check its website, ba.com, for the latest flight information before going to the airport, and to leave additional time. The BBC reported that 81 BA flights had been cancelled at Heathrow and 10 at Gatwick, while 200 had been delayed across the three airports. BA said passengers flying short-haul from all three airports were being offered the opportunity to rebook to another day, while customers whose flights had been cancelled were being offered a refund or other rebook options. In May 2017, tens of thousands of passengers were stranded when a global IT failure forced the airline to cancel 726 flights over three days and left at least 75,000 passengers stranded.
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