Sep 17, 2019

Amazon Echo screen flicker angers owners

BBC News has seen dozens of complaints about screen flickers affecting the Amazon Echo Spot and Amazon's response. Under EU law consumers must be given a minimum two-year guarantee "As a protection against faulty good or goods that don't look or work as advertised". The Echo Spot retails at £119.99 on the Amazon website. "Generally we would always advise consumers who have goods which are clearly faulty to go back to the retailer in the first instance to make their claim under the statutory rights which exist under the CRA," Sylvia Rook, lead officer for fair trading from the Chartered Trading Standards Institute, said. "Consumers have up to six years to make a claim for faulty goods."

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