Sep 8, 2019

British Airways strike due to start at midnight

British Airways pilots will begin a two-day strike at midnight in their ongoing dispute over pay and conditions. Meanwhile Balpa indicated that "BA pilots could call off strike if airline agrees to negotiate on new proposal". Two weeks ago, BA informed some customers they would have to re-book their flights next week due to the planned industrial action. Due to "Human error" the airline mistakenly sent emails to some customers whose flights were not actually affected, throwing BA's customer service operations into a tailspin over the bank holiday weekend. If your flight has been cancelled due to a strike the Civil Aviation Authority says, passengers also have a legal right to a replacement flight at BA's expense to get you to your destination, even if this means travelling with a different airline.

Read the full story

 Related companies

Make a complaint about British Airways by viewing their customer service contacts.