Oct 31, 2019

Facebook moderation firm Cognizant quits

Cognizant, a professional services firm, is to stop moderating "Objectionable" content on behalf of Facebook and other clients. "The firm told the BBC:"We have determined that certain content work in our digital operations practice is not in line with our strategic vision for the company and we intend to exit this work over time. "Their content reviewers have been invaluable in keeping our platforms safe - and we'll work with our partners during this transition to ensure there's no impact on our ability to review content and keep people safe." The firm currently has 7,500 content moderators working around the globe 24 hours a day in 20 review sites. The BBC's own investigation into content moderation found one former content moderator was so traumatised by the job she had done that she was unable to trust others and felt "Disgusted by humanity".

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