Nov 21, 2019

Apple 'loses money on phone repairs'

Apple says it loses more money than it makes when repairing customer devices such as iPhones and Macbooks. Answering questions from US politicians investigating anti-competitive practices, Apple said it had lost money on repair services since 2009. Apple typically charges more than unofficial repair shops to fix things such as smashed screens. In response to a question about how much the company earns from repair services, Apple said: "For each year since 2009, the costs of providing repair services has exceeded the revenue generated by repairs." Responding to the US committee, Apple said: "Repairs performed by untrained technicians might not follow proper safety and repair procedures and could result in improper function, product quality issues or safety events."

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