Nov 1, 2019

Whirlpool 'silenced customers' amid tumble dryer fire scare

Whirlpool used "Chilling" non-disclosure agreements "To silence customers" while fire-prone tumble dryers remained in UK homes, MPs say. "Rachel Reeves, who chairs the committee, said:"Whirlpool's response to fixing safety flaws in its tumble dryers has too often owed more to PR management than to taking the practical steps to make its machines safe for customers. "The Whirlpool tumble dryer saga has dragged on for far too long, leaving customers, now four years on, still fearing they may have potentially unsafe tumble dryers in their homes. Whirlpool has failed to live up to the duties it owes to its customers." A spokesman for the Department for Business, which oversees the OPSS, said: "Without the intervention by the government's OPSS, the recall of Whirlpool tumble dryers simply would not have happened." Anyone who thinks they bought a potentially dangerous dryer should call 0800 151 0905 or visit a dedicated website to check if their dryer is affected.

Read the full story

 Related companies

Make a complaint about Whirlpool by viewing their customer service contacts.