Dec 3, 2019

Facebook chatbot offers to answer tricky questions

Facebook has created a chatbot to help its own employees answer tricky questions from friends and family over the holiday season. Facebook said it was responding to requests from its staff. "Facebook told BBC News:"Our employees regularly ask for information to use with friends and family on topics that have been in the news - especially around the holidays. Facebook has faced a series of controversies during the past few years, including questions about the role it plays in elections, with the spread of fake news and disinformation. The New York Times, which was the first to break the story, tweeted: "Friends and family can ask difficult questions over the holiday season about where you work - especially if you work at Facebook."

Read the full story

 Related companies

Make a complaint about Facebook by viewing their customer service contacts.