Dec 22, 2019

Whirlpool: MPs call on washing machine firm to offer swift refunds

MPs have called on Whirlpool to offer refunds or "Swift compensation" as it recalls 519,000 washing machines. About 20% of the Hotpoint and Indesit washing machines sold since 2014 are affected by a safety fault. Yvonne Fovargue MP, who chaired the Consumer Protection All Party Parliamentary Group in the last Parliament and Carolyn Harris MP, who chaired the Electrical Safety APPG in the last Parliament, said that Whirlpool appeared to have learned little from its handling of a safety problem regarding tumble dryers,. Rachel Reeves, who chaired the Business Committee in the last Parliament, which investigated the Whirlpool saga, called for those affected by the washing machine recall to be offered a refund, rather than just a repair or replacement. "I understand Whirlpool is refusing to offer refunds to consumers hit by this latest safety problem in what seems to be a never-ending saga," she said.

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