Jan 29, 2020
BT demands return of WiFi routers in e-waste clampdown
BT is to save as many as 1m WiFi routers and set-top boxes a year from the scrapheap by requiring customers to return old or faulty equipment in a push to cut electronic waste. The move comes as governments press companies to cut the amount of waste being dumped in landfill but also reflects a drive to cut costs in the telecoms sector. BT told the Financial Times it would make it as easy as possible for UK customers to return the equipment, either by post or in person at one of its nationwide EE stores. BT has followed the lead of Virgin Media, which already asks customers to return equipment when they upgrade to faster services or leave the company. A number of specialist companies, including Computacenter's RDC and listed company Restore, refurbish and resell old computer equipment, while the second-hand mobile phone market has grown in recent years.
Make a complaint about BT by viewing their customer service contacts.