Mar 5, 2020
Thousands lose broadband after workers break cable
Thousands of Sky and Virgin Media customers have lost their broadband connection after a cable was damaged by workers. Sky said the issue began shortly before midnight on Wednesday in parts of Hampshire and the Isle of Wight. Responding to customers' tweets, Sky said the problem has been caused by a "Fibre-cable break". A Sky spokesman said the cable was damaged during engineering work, but could not give the location. The website Downdetector, which measures loss of broadband, said more than 4,000 Virgin customers had reported problems.
Related companies
Make a complaint about Sky or Virgin Media by viewing their customer service contacts.
