May 13, 2020

Facebook to pay $52m to content moderators over PTSD

Facebook has agreed to pay $52m to content moderators as compensation for mental health issues developed on the job. In 2018, a group of US moderators hired by third-party companies to review content sued Facebook for failing to create a safe work environment. In January, Accenture, a third-party contractor that hires moderators for social media platforms including Facebook and YouTube, began asking workers to sign a form acknowledging they understood the job could lead to PTSD. The agreement comes as Facebook looks for ways to bring more of its human reviewers back online after the coronavirus lockdown ends. Moderators who have not been able to review content from home have been paid, but are not working. To offset the loss of human reviewers, Facebook boosted its use of AI to moderate the content instead. In its fifth Community Standards Enforcement Report released on Tuesday, the social media giant said AI helped to proactively detect 90% of hate speech content.

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