May 7, 2020

IHG warns coronavirus is hotels’ ‘most significant challenge’

Hotels must make "Visible" changes to their hygiene standards in order to persuade customers to return as the industry faces its "Most significant challenge" ever, the head of InterContinental Hotels Group has warned. "Covid-19 represents the most significant challenge both IHG and our industry have ever faced," he said after the company's first-quarter update on Thursday. Occupancy levels across IHG's hotels fell to historic lows in the first quarter, despite only roughly 15 per cent of its global estate being closed at the end of April. Hotels have been among the worst-hit sectors during the coronavirus crisis as governments across the world have enforced closures and global travel has all but stopped. Despite the sharp drops in revenue, both companies said that deals for new hotels were going ahead. Mr Barr said that it had made a number of signings for larger hotels in China, including one in Shanghai under the luxury Regent brand.

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