Jun 28, 2020

How Royal Mail kept the post delivered through coronavirus

In more than 30 years of working for Royal Mail, one postman said he had never witnessed a period anywhere near as hectic as the peak of the coronavirus pandemic. When coronavirus struck, Royal Mail recognised it needed to be "Re-engineered", according to Shane O'Riordain, managing director of corporate affairs. Royal Mail claimed its introduction of "Contact-free" delivery - where a postman or woman leaves items outside a door and stands back two metres after knocking, with no need for a signature - was a first and quickly followed by other parcel carriers. Whereas letters are mechanically sorted and easily slot through letterboxes, Royal Mail still manually sorts most parcels, which require more handling and are less profitable. Mr Williams said coronavirus would have lasting effects and increase pressure on Royal Mail to speed up its metamorphosis.

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