Jun 25, 2020
Virgin Media broadband offline in London again
Virgin Media has confirmed that a network problem has left many customers in London without internet access. Thousands of customers have reported issues on the Down Detector website, and complained on social media. Virgin Media said the issue only affected broadband customers in some areas of London. Virgin Media experienced a similar problem in April, when its network was unavailable in parts of London for several hours. "At a time when people are especially reliant on their home broadband for work and keeping in contact with friends and family, connectivity problems will be frustrating to thousands of Virgin Media customers," said Ernest Doku from the broadband comparison website Uswitch.
Make a complaint about Virgin Media by viewing their customer service contacts.