Jul 15, 2020
Amazon warns Alexa Echo Buds earphones pose overheating safety risk
Amazon has warned its wireless earphones may be at risk of overheating and is urging customers to update their software, to make them safe. Customers were sent an email on Wednesday, saying in "Very rare cases" Echo Buds could overheat in their charging case. Amazon said customers would automatically receive the update when the Echo Buds were connected via Bluetooth to a mobile phone and the Alexa app. "We are writing to inform you about an important software update for your Echo Buds," the email said. "We recently determined that in very rare cases it is possible for Echo Buds to overheat while in the charging case."
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