Jul 10, 2020

Royal Mail fined £1.6m for failing to deliver post on time

Royal Mail has been fined £1.6m by the UK communications regulator for failing to deliver post on time and overcharging for stamps. Performance improved over the 2019-20 period, as Royal Mail hit targets that were revised to take into account disruption caused by the coronavirus pandemic. The regulator fined Royal Mail £1.5m for the delivery failures, and an additional £100,000 for overpricing second-class stamps over a single week in March this year before changes to its price cap came into force. The fines are significantly smaller than the £50m punishment Ofcom slapped on Royal Mail in 2018 for engaging in price discrimination against a competitor. Royal Mail said it accepted Ofcom's decision and was "Disappointed" with its first-class service in 2018-19.

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