Jul 10, 2020

Royal Mail fined for late letters and overcharging

Royal Mail has been fined £1.5m by the regulator for being late with first class deliveries and overcharging customers for second class stamps. Ofcom said Royal Mail missed its target of delivering 93% of first class post within a day of collection. Royal Mail estimates it overcharged people by £60,000 "Which it is unable to refund". Commenting in the current financial year, Royal Mail said it would be on course to hit the 93% first class delivery target if it hadn't been for the coronavirus outbreak. Royal Mail said the pandemic accelerated the trend of more parcels and fewer letters being sent, and it had not adapted quickly enough to that.

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