Sep 20, 2020

British Airways accused of snubbing refund request

A British Airways passenger was refused a refund for a cancelled flight even after she sent screenshots of the airline's website showing the option of a voucher was not mentioned. Lesley Anderson says a voucher was issued "Automatically" after she selected "Cancel and refund flight". British Airways has said there is "No way" that vouchers can be issued without customers requesting them. "I obviously chose the 'Cancel and refund flights' option," she says, "Which then took me to the British Airways webpage that said, 'Thanks for completing your travel voucher application.' I was a bit gobsmacked." "Customers can request vouchers via our call centre, or by filling in details on an online vouchers form, and in each case, they are asked to confirm this before it is submitted."

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