Oct 1, 2020
Amazon Ring: Phantom smart doorbell chimes alarm owners
Owners of Amazon's Ring smart doorbells have been reporting "Phantom" visitors, with the bell chiming but no-one being at their door. Amazon has blamed the issue on "Infrastructure delays" - making real doorbell presses arrive later. Amazon did not say how many people had been affected or what caused the delay, but users across the UK, Europe and US reported the random rings throughout the day on 30 September. In March, the BBC revealed that Amazon keeps records of every motion detected by its Ring doorbell, something privacy experts said gives its huge insights into customers' lives. Ring, which makes home cameras as well as doorbells, has had security issues in the past.
Make a complaint about Amazon by viewing their customer service contacts.