Oct 26, 2020

Uber sued by drivers over ‘automated robo-firing'

Former Uber drivers have accused the taxi app firm of using automated "Robo-firing" algorithms to dismiss them. Uber told the BBC that drivers' accounts were only deactivated following manual review by humans. The App Drivers & Couriers Union, which is bringing the legal challenge, says that since 2018, it has seen well over 1,000 individual cases where drivers have allegedly been wrongly accused of fraudulent activity and immediately had their accounts terminated without a right of appeal. "For any private hire operator in London, if they fire someone, there is a requirement where they have to report the driver to Transport for London," James Farrar, the ADCU's general secretary told the BBC. "This is putting drivers in a Kafkaesque situation where they may be called in by TfL, they're given 14 days to explain the situation and why they should keep their licence. Our drivers are in a terrible position because they don't know what the issue is, Uber hasn't told them." A former Uber driver with ADCU, who has asked not to be named, told the BBC that he had been driving with Uber for about two years and had a customer rating of 4.94 when he was suddenly terminated from the app.

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