Nov 12, 2020

Airbnb glitch cancels trips after deactivating user accounts

Airbnb accidentally cancelled bookings made by its users due to an internal glitch, the company has said. Some hosts complained online that they had had multiple bookings cancelled at once - with one reporting more than a dozen - and were not receiving any help from the booking firm. Some hosts may miss out if their guests booked alternative accommodation after being told their stay was cancelled. One cancellation email sent to a BBC employee told them their one-week stay had been cancelled and they had been refunded an amount of $0. The email also encouraged paying customers to find a different nearby host to stay with. "Happened to me too on the hosting side and thousands in multiple bookings were cancelled. Now the dates are blocked per their host cancellation policy," another host replied.

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