Nov 30, 2020
Currys PC World apologises after gift cards wiped
The company is still assessing how many customers may have been affected. Consumer website MoneySavingExpert.com says some customers saw hundreds of pounds vanish. "Due to the unprecedented volume of customers shopping online with Currys PC World this Black Friday, our website experienced a temporary outage," the company said in an email. "Unfortunately transactions being made by gift cards were affected. We will ensure that every customer affected by this issue has funds put back onto their gift cards in full, as soon as possible." Martin Lewis, founder of MoneySavingExpert.com, said the company should honour the deal prices of goods customers were trying to buy.
Make a complaint about Currys or PC World by viewing their customer service contacts.