Nov 19, 2020
Sony PlayStation 5 delivery delays spark row over who is to blame
Customers who pre-ordered a PlayStation 5 from UK retailer Game may not receive it on launch day, partly because of huge demand - and also the size of the console. People pre-ordering from one of the largest retailers, Game, may face disappointment if they were expecting to unbox their goods on launch day. In an email to customers, Game said: "Due to the volume of PlayStation 5s in the UK market and the size of the product, the launch has led to UK-wide delivery challenges for all retailers and couriers." "Yodel does not work directly with Game. Our client is GFS, a fulfilment business who work in partnership with Game," it said in a statement. Game has since clarified that the "Vast majority" of deliveries would be made on time, with the remainder coming a day later.
Make a complaint about Sony by viewing their customer service contacts.