Dec 10, 2020

Royal Mail delays blamed on 'exceptional' volumes of post

Royal Mail has acknowledged delays to its deliveries amid "Exceptionally high volumes" of post and anti-Covid measures. Despite "Exhaustive planning", some customers may be experiencing "Slightly longer delivery timescales" than normal, the postal group said. Retailers including John Lewis, Boots and HMV have also blamed Royal Mail for delivery delays. One Twitter user said tracking information for their delivery had not been updated since 1 December. "Despite our best efforts, exhaustive planning and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards."

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