Feb 20, 2021

HSBC fraud helpline's 20-hour wait 'disgraceful'

The daughter of a fraud victim has branded HSBC's dedicated fraud helpline a "Disgrace" after it took 20 hours of waiting on hold to get help. "In my opinion it's disgraceful the way HSBC's 24/7 fraud helpline is ran, there's no excuse for it." "HSBC said:"Like others in the industry, we are currently receiving higher than normal reports of fraud. "HSBC sent us a second statement:"Customers who suspect fraud or wish to dispute a transaction should call the number on the back of their card, which is the best and fastest number to report the fraud. "Detective Sergeant Marc Cananur, a specialist fraud investigator with Kent Police, said:"In the event someone suspects they might have been a victim of fraud it really is of vital importance that they engage not only with law enforcement but their bank.

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