Aug 20, 2021
Sky Broadband outage hits banking websites
Customers of Halifax, Santander, HSBC and TSB are reporting problems accessing online banking services, which appear to have been caused by an outage at Sky Broadband. Lloyds Banking Group, which owns Halifax, told the BBC the problems were due to issues with Sky Broadband. Lloyds Banking Group and TSB said that there was nothing wrong with any of their own services currently. "To confirm, the problem people are facing is because of the issues with Sky Broadband. We can confirm there are no issues with our online banking or apps," a Lloyds Banking Group spokesman said. A TSB spokesman said: "Customers who use one popular internet service provider to access internet and mobile banking have been affected by problems at that ISP."Regular payments are unaffected and customers can continue to make and receive payments from their accounts.
Make a complaint about HSBC or Sky by viewing their customer service contacts.