Nov 17, 2021
Apple announces self-service repair scheme in win for campaigners
Apple has announced a "Self-service repair" programme so "Customers who are comfortable" can fix their own devices. "Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices," Apple said. "Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed," Apple chief operating officer Jeff Williams said. Apple said the Self Service Repair programme would allow individual customers to "Join more than 5,000 Apple authorised service providers and 2,800 independent repair providers who have access to these parts, tools, and manuals". Apple's authorised repair schemes have long been criticised for having extensive terms and restrictions such as where the replacement parts come from - making it unlikely a random component from a broken phone could easily be harvested and "Transplanted" for repair.
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