Dec 2, 2021

Covid: Omicron fears cause wave of hotel cancellations

Best Western GB, which runs 300 UK hotels, told the BBC that around three-quarters of its hotels had experienced event and room booking cancellations. Jonathan Fletcher, who manages a Best Western hotel in Dorset called The Grange, says customers have been phoning all week cancelling meals and parties. "One local business cancelled because they'd been told by head office not to gather in groups larger than 20 people. Overall, 268 people were booked in for Christmas parties this week. Now we're down to 130.". Trade body UKHospitality, which represents hotels and B&Bs, said that while members were reporting some cancellations, most bookings are robust. "We have had a week of mixed messages about whether people should socialise or not, cancel parties or not and small, independent businesses like our hotels are on the front line feeling the effects of that indecision," he said.

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