Jan 20, 2022
BT to introduce inflation-busting price rises
BT has said most customers will see bills rise by more than 9% from the end of March as households are squeezed by cost of living pressures. Inflation is running at a 30 year-high of 5.4%.On Thursday, Nick Lane, BT's managing director for consumer customer services, wrote in a blog post: "Price rises are never popular, but are sometimes a necessary part of business, if we're to keep up with the rising costs we face." Customers' data usage had "Increased dramatically" with a 90% increase on broadband usage since 2018, and a 79% increase on mobile phones since 2019.Working from home, online education and TV streaming has led to more demands on BT's network, he said. Customers on BT's at-cost social tariff, BT Home Essentials, will not see a rise in prices, and neither will those on BT Basic. Customers with just a landline will also not experience an increase.
Related companies
Make a complaint about BT by viewing their customer service contacts.
