Feb 1, 2022

Amazon doubles UK parcel lockers as staff feel the strain

Amazon has doubled the number of parcel lockers in the UK, one of the latest innovations in the rapidly expanding delivery market, in an attempt to take the strain off stretched staff. "Home delivery is unsustainable and is reaching a tipping point," said Jason Tavaria, chief executive of InPost UK, the second-biggest provider of lockers in the UK after Amazon. The two main providers of lockers in the UK are Amazon and Poland's InPost, which first introduced them in Britain in 2013. InPost, in partnership with Hermes and ZigZag, has grown its number of parcel lockers in the UK to 3,000, a rise of 180 per cent over the past year in an overall market that has grown to more than 8,000 units. As well their convenience for customers, parcel lockers help delivery staff cope with the growing strains of an expanding market that is being hit hard by labour shortages.

Read the full story

 Related companies

Make a complaint about Amazon by viewing their customer service contacts.