Feb 28, 2022
British Airways passengers call airline 'woeful'
Ms Prys Evans was also travelling with a group of 28 people last Saturday, on a different British Airways flight to Turin. "We were watching flight after flight being cancelled. We didn't believe it was ever going to take off and gave up as we have totally lost faith in BA so I'm currently sitting on a Jet2 plane," Mrs Prys Evans told the BBC.Other passengers have also contacted the BBC to express their anger and frustration about how difficult it is to get information from the airline about their bags and flights. Flights struggled to land and British Airways faced difficulties operating machinery needed to process inbound and outbound flights, including lifts and trolleys needed for offloading baggage and catering trolleys. British Airways has said in a statement that their teams have "worked around the clock" to resolve the technical issues experienced and said that the "vast majority" of flights were due to operate as planned.
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