Feb 17, 2022

Citizens Advice: Millions affected by festive post delays

Millions of people missed important post over Christmas due to pandemic-related Royal Mail delays, Citizens Advice has said. Disruption peaked in mid-January, it said, with Royal Mail warning that 77 areas had been affected, hitting millions of people. Dame Clare Moriarty, chief executive of Citizens Advice, said: "We understand the strain the pandemic has placed on Royal Mail. But after two years of disruption, Royal Mail cannot let poor service become the new normal."These delays can have serious consequences for those left waiting for their letters. The regulator monitors Royal Mail on how timely its deliveries are, but Royal Mail is exempt from its targets in December, due to the volume of festive post. "We will assess Royal Mail's compliance after it has reported on its overall performance for the whole financial year.

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