Feb 17, 2022
Virgin Media and O2 users face big bill increases
Customers of Virgin Mobile and O2 face hefty price hikes on their phone bills from April. The increase of 11.7% for airtime for many customers is in large part due to the rate of inflation, which has soared in recent months. All affected Virgin Mobile customers will face the full 11.7% rise - the 7.8% current rate of inflation as measured by the Retail Prices Index plus 3.9%.O2 said only customers who joined or upgraded after 25 March 2021 would pay the full increase. Bills for customers who joined earlier will go up just by the current RPI rate of 7.8%.In most cases, the increase relates only to the airtime part of bills - not the portion that covers the loan used to purchase the mobile phone itself. "We recognise price changes are never welcome and always balance keeping our prices competitive with the need to continue investing in the services that our customers use and love."
Make a complaint about O2 or Virgin Media by viewing their customer service contacts.