Jul 18, 2022

Uber to pay $2.2m to disabled riders over wait fees

Uber has agreed to pay more than $2m to settle claims brought by the US government that its wait time fees discriminated against customers with disabilities. Uber said its policy was to refund wait fees for disabled riders. Uber started charging wait time fees in some cities in 2016, eventually expanding the practice, according to the lawsuit, which the US Department of Justice filed in November. Under the terms of the deal, Uber agreed to pay more than $1.7m to about 1,000 riders who complained, as well as $500,000 more to some people identified by the Department of Justice. "People with disabilities should not be made to feel like second-class citizens or punished because of their disability, which is exactly what Uber's wait time fee policy did," Assistant Attorney General Kristen Clarke said in a statement.

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