Aug 17, 2022

Entain hit with record £17mn fine for ‘unacceptable’ failures

Entain has been hit with a £17mn fine, the biggest penalty ever meted out by the UK's gambling regulator, for social responsibility and anti-money laundering failures under rules governing gaming businesses. A £14mn penalty was imposed for a failure to meet licensing standards at LC International, which runs Entain's 13 gaming websites, while Ladbrokes Betting & Gaming, which operates about 2,700 gambling shops across the UK, received a £3mn fine. Rew Rhodes, Gambling Commission chief executive, said the investigation revealed "Serious failures" resulting in the largest fine to date. Before the businesses were taken over by GVC Holdings and renamed Entain in 2020, the operators were hit with a £5.9mn fine. The failings, for which Entain has agreed to pay the fine as part of a regulatory settlement, include not intervening enough with customers at risk of gambling-related harms and allowing customers subject to account restrictions to open accounts with other licensees.

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